Refund Policy

---

Refund Policy for Game Coins

Effective Date: 04/01/2022

Thank you for purchasing game coins from AlexSlots. We strive to ensure a smooth and satisfying experience for all our customers. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds for game coin purchases.

1. Refund Eligibility

Unfulfilled Orders: If you request a refund before your order has been fulfilled (i.e., before the game coins have been added to your account), you are eligible for a refund of your payment, minus any applicable transaction fees.

Fulfilled Orders: Once your order has been fulfilled and the game coins have been credited to your distributor account, we do not offer refunds under any circumstances.

2. Requesting a Refund

To request a refund for an unfulfilled order, please fill out the form below. Refund requests must include the following information:

a. Purchase Date

b. Purchased Amount

c. Invoice Number

d. Game Name

e. Contact Email

f. Reason for refund request

3. Processing Refunds

Refunds for eligible unfulfilled orders will be processed within 7 business days of your refund request. The refunded amount will be credited to the original payment method used for the purchase.

Any applicable transaction fees incurred during the payment process will be deducted from the refunded amount.

4. Exceptions

We do not offer refunds in the following cases:

a. Orders that have already been fulfilled (game coins credited to your account).

b. Requests made after the order has been fulfilled.

5. Contact Information

If you have any questions or need further assistance, please contact using contact us.

We appreciate your understanding and cooperation.

By purchasing game coins from Alexslots, you agree to this refund policy. We reserve the right to modify this policy at any time, so please review it periodically.

AlexSlots